Certification Study Guide

What the exam covers

• The two HailBytes products and who buys them: ASM (self-hosted external attack surface management for MSSPs, enterprise security teams, and pen-test firms) and SAT (enterprise phishing simulation and security awareness training)
• Resale mechanics: AWS CPPO and Azure MPO private offers, how the invoice flows through the cloud provider, and how partner margin works (you set the resale price, HailBytes receives the wholesale baseline)
• Discount structure: volume-based wholesale improvement, plus 10% (2-year) / 15% (3-year) multi-year uplift
• Why marketplace purchase matters to committed-spend customers: EDP (AWS) and MACC (Azure) burn-down
• Competitive positioning and qualification

Study material

• Partner Resell via AWS CPPO and Azure MPO — the core reading for this track
• Products overview, HailBytes ASM, and HailBytes SAT
• Pricing and How to buy
• Comparison hub for competitive positioning
• For MSSPs, for pen-test firms, and for vCISOs for qualification by segment

What the exam covers

• ASM deployment model: self-hosted into the customer's (or managing partner's) AWS or Azure environment, and why that matters for data residency
• What ASM does after deployment: continuous external discovery and monitoring with 40+ recon tools and AI-assisted analysis of findings
• SAT campaign setup: phishing simulations, post-click training (click event → training quiz landing page → results in the campaign report)
• Delivery prerequisites: allowlisting the simulation sending infrastructure in the customer's mail gateway
• Enterprise identity: SSO and SCIM provisioning

Study material

• Product documentation — deployment and configuration reference
• Tutorials, especially the SAT campaign and post-click training walkthroughs
• ASM features and the ASM solution brief
• SAT product tour and the post-click training quiz demo
• Proof-of-concept process for how evaluations are run

Hands-on practice

We recommend running at least one sandbox deployment before customer work. Ask your partner manager (or [email protected]) for a trial environment — a scripted deployment scenario is part of the planned practical assessment for this track.

What the exam covers

• The certified partner support model: you deliver L1/L2 to your customers, HailBytes is your L3 escalation path
• What a complete L3 escalation contains: reproduction steps, logs, environment details (cloud, region, version), and what you already tried — never customer credentials
• Support plan structure: one tier structure, pricing, and SLA set covering both SAT and ASM — from free community support to enterprise 24/7 with a 24-hour SLA
• Triage order: status page and known issues first, then the customer's own cloud environment (the platform is self-hosted), then escalate
• Where documentation and partner resources live

Study material

• Support plans and pricing — tiers and SLAs
• Documentation and FAQ for common issues
• Status page — bookmark it; it's your first triage stop
• Changelog for what changed between versions